Return and Refund Policy

Return and Refund Policy

Last Updated: October 27, 2026

JNESBC™ is operated by Zhengzhou Yike Network Technology Co., Ltd. This policy explains the requirements for returns, refunds, exchanges, and order issues for purchases made through jnesbc.com.

1. Return Eligibility

You may request a return within 30 days after delivery. To qualify:

  • The cleaning product must be unused and in resalable condition.
  • Original packaging, labels, and included materials should be retained.
  • Proof of purchase and the order number are required.
  • The request must be submitted before the item is shipped back.

Products that have been used, opened, altered, damaged through customer handling, or returned without the required information may be refused.

2. How to Request a Return

Email service@jnesbc.com before sending anything back. Please include:

  • Order number
  • Customer name and contact information
  • Reason for the return
  • Photos, when relevant
  • A description of the requested resolution

We will review the request and provide return instructions if it is approved. Do not send a package to the business address or any other address before receiving written authorization. Unauthorized returns may be refused, returned to the sender, or left unprocessed.

3. Return Shipping Responsibility

  • Change of mind, incorrect selection, or other customer preference: the customer is responsible for return shipping costs.
  • Defective, damaged, incorrect, or missing item caused by our fulfillment process: JNESBC™ will review the evidence and, where the claim is confirmed, provide an appropriate remedy and cover reasonable return shipping costs when a return is required.

Shipping charges are not refundable for customer preference returns unless required by applicable law.

4. Damaged, Defective, or Incorrect Orders

Inspect your package when it arrives. If the product is damaged, defective, incorrect, or incomplete, contact us as soon as possible at service@jnesbc.com. Include your order number and clear photos of the packaging and product.

After review, we may offer a replacement, refund, partial refund, or another suitable solution.

5. Items That May Not Qualify

A return may be unavailable for:

  • Used or opened cleaning products
  • Products damaged after delivery through improper storage or handling
  • Items returned without authorization
  • Items missing essential packaging or included components
  • Clearance or promotional items, where stated at the time of purchase
  • Any product restricted from return by applicable law

If you are unsure about eligibility, contact us before shipping the item.

6. Exchanges and Replacements

If you receive the wrong or defective product, contact us before placing another order. When an exchange is approved, we will explain whether a replacement will be shipped or whether a refund and new order are more appropriate.

7. Refund Processing

After an authorized return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method.

Please allow up to 10 business days for processing after approval. Your bank or payment provider may require additional time before the funds appear in your account. If the refund has not appeared after 15 business days, contact us with your order details.

8. Order Cancellation

Request a cancellation as soon as possible after placing an order. Cancellation may not be available after the order has entered processing or shipment. Contact service@jnesbc.com and include your order number.

9. Applicable Consumer Rights

This policy does not remove any mandatory rights provided by consumer protection laws applicable to your location. Where local law provides a longer period or additional remedy, those legal rights may apply.

10. Contact and Business Information

For return or refund assistance, contact:

Brand: JNESBC™
Legal Company Name: Zhengzhou Yike Network Technology Co., Ltd.
Owner: Zhang Baohua
Business Address: No. 59, Unit 2, Building 5, No. 1, No. 68, Xitaikang Road, Jinshui District, Zhengzhou City, Henan Province
Customer Support Email: service@jnesbc.com
Customer Support Phone: +86 15916953332
Customer Support Hours: 8:00 AM–10:00 PM, (GMT-08:00) Pacific Time
Primary Domain: jnesbc.com